Guarantee for users of the database by Editorial Tirant
Editorial Tirant guarantees the correct functioning of the contracted services in its databases under the following conditions:
- In the event of a non-programmed outage attributable to Editorial Tirant (the following outages are excluded: those attributable to the network, to the Datacenter or to extents inoperable by the publisher's technicians) superior to the 10% of the monthly service, the publisher would pay all clients who claimed it the suitable 20% of their monthly bill.
- In the event of a disaster (fire, earthquake, terrorist attack, flood, etc.) in the facility where Editorial Tirant has its computer systems, the publisher will have 15 working days to put the application up again. In case that this were impossible to do in the previously mentioned deadline, the client could terminate the contract. In that case, the client would be paid the proportional money to the time period in which the service was not provided.
- The publisher is not to be held responsible for circumstances attributable to the client's device, to the situation of the network or the Datacenter where the computers are stored.
The publisher guarantees a stable and secure transparent pricing policy for our clients.
Editorial Tirant undertakes to have constant improvement of the contents provided by its database. This improvement will be 'qualitative' because the offered content will be perfected and 'quantitative' because a higher volume of contents will be offered. The publisher will constantly be increasing the jurisprudence contained in the database, it will reflect any new legislation that comes out, it will increase the number of books contained in the doctrine of the databases and it will offer more diagrams, searches, bibliography and forms.
As it has been doing since the beginning, Tirant will continue to constantly apply systems that increasingly improve the user experience with its databases. In this sense, the publisher's team undertakes to establish mechanisms to constantly improve the search and navigation systems from the databases, the usage capacity of its tools, the image projected to the users and the general navigation use on behalf of the users.
Editorial Tirant has a customer service that systematically answers the questions of our clients. The service is operative 12 hours a day, 24 days a month, with an excellent operational level in order for users to maximize the publisher's databases.
Editorial Tirant allows, promotes and invites all its clients to express all those complaints or suggestions that may be useful to increase the quality of the service. In fact, the client participation is an essential part of the philosophy of our services, since we consider the client a key part in our system. We understand that we work for and because of the client. In order to guarantee this, there is an e-mail in the databases for users to express their complaints. Furthermore, the publisher has set up a complaint procedure, very simple and visible in all of its web pages, in order to guarantee and protect any unattended situation regarding our users. The service will be directly supported by the publisher's management, because in Tirant we work with our clients.
By being a subscriber to any of Editorial Tirant's databases, you directly become a client and, for Tirant, this is a very important condition: because of this, you are guaranteed the best conditions on any service or product which the company commercializes: book sales, training, other databases, online courses, edition, etc.