The procedure to comply with the customers' suggestions and complaints is as follows:
- 1. The user can make a petition, suggestion or complaint to customer service through phone or e-mail. Furthermore, if you wish, you can contact the designated Publisher sales representative. If the customer's problem remains unsolved, they can directly contact the company's management.
- 2. If the complaint is not addressed, you can directly call the Publisher's phone number (34) 902 121 255 or send the unsolved complaint to the following e-mail firstname.lastname@example.org